Warren Woodhouse: pserrorcodes

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17 September 2025

Error Codes - PlayStation - Help & Support

List by Warren Woodhouse

CLICK HERE to add an issue to the list, making sure you include details (not personal information) including any solutions you’ve found.

Last Updated: 26th August 2026 at 2:52 pm

A list of error codes for the PlayStation 6, PlayStation Portal, PlayStation VR2, PlayStation 5 Pro, PlayStation 5, PlayStation 4 Pro, PlayStation 4, PlayStation VR, PlayStation Vita, PlayStation 3, PlayStation Portable, PlayStation 2, PlayStation, PlayStation X and PlayStation One. An internal app relates to an internal application in the video game console and not a separate mobile application, whereas an external app specifically relates to an external application that’s not available on the console.

Jump to a Section

Sections

System Software

80029135: There is not enough free space on the USB device. | Internal Apps: System Software | Solution: Try a different USB device with sufficient free storage space
8002A10D: unknown error code
80010A20D: unknown error code
8001000B: unknown error code
80710102: unknown error code

PS4, PSVR, PS5, PSVR2 & PSPortal

System Software

CE-34878-0: add | Internal Apps: System Software
CE-36329-3: An error occurred in the system software. | Internal Apps: System Software
CE-34719-4: An error occurred. | Internal Apps: System Software
CE-33866-6: An error occurred. | Internal Apps: System Software
WS-37527-4: This feature is temporarily unavailable. Please try again later. | Internal Apps: System Software
CE-37857-0: The USB device is not supported. | Internal Apps: System Software
CE-68236-5: Sony or it’s affiliates will not be responsible for any damage that will be made to your PlayStation® 4 / PlayStation® 5 system. | Internal Apps: System Software
CE-109737-7: There’s no USB drive connected. | Internal Apps: System Software
CE-112839-4: Go online to use this feature. | Internal Apps: System Software
CE-118002-2: If you want to use your saved data on another console, you need to update the system software of that console to the latest version. | Internal Apps: System Software
0x80A0010B (-2136997621): Can’t broadcast | Internal Apps: System Software | Solution: Go live in YouTube Studio or your preferred service instead of the console might solve the issue
WS-116414-7: Something went wrong. | Solution: unknown | Notes: Unknown issue occurred. | Internal Apps: System Software
CE-118571-3: Something went wrong | Solution: unknown | Notes: Unknown issue occurred. | Internal Apps: System Software
CE-108262-9: Something went wrong with the system software. | Solution: unknown | Internal Apps: System Software

Software, Games & Apps

CE-108255-1: Corrupted save data cannot be loaded. / An error occurred in the application: NAME OF APPLICATION | Internal Apps: System Software; Games; Apps | Solution: Rebuild Database via Safe Mode
CE-33108-5: Game unexpectedly caused a crash / An error occurred in the application | Internal Apps: System Software; Games; Apps | Solution: Rebuild Database via Safe Mode
CE-34878-0: Unexpected error during gameplay / An error occurred in the application | Internal Apps: System Software; Games; Apps | Solution: Rebuild Database via Safe Mode
CE-107572-2: You can’t play this game on the PS5. You can only play it on PS4. | Solution: Unfortunately, not all games and apps have the ability to play on the PS5, including demos. The only way to play these is directly on a physical PS5 console. | Internal Apps: Games; Apps
CE-110304-9: The data has been deleted. | Solution: The PS5 tried to upload content from your Media Gallery app to the PlayStation App only to find that the content you trimmed isn’t deleted but is unable to upload. Try to upload it to the PlayStation App again resolves this issue. | Internal Apps: Apps; Media Gallery | External Apps: PlayStation App
CE-112839-4: Get online to use this feature. | Solution: Connect to your Internet connection and try to use the Welcome Hub or another feature on the PS5 console as usual. If it persists, try restarting the console | Internal Apps: Network Settings; System Software; Apps; Games; Welcome Hub; Game Hub; System Feature

Messages

CE-36469-8: Cannot create a new group. | Internal Apps: Messages
WS-41728-2: Cannot send a message. | Internal Apps: Messages
NW-31172-4: Cannot send a message. | Internal Apps: Messages

PlayStation Store

WS-116129-0: This content can’t be found. | Internal Apps: PlayStation Store
CE-112988-9: You can’t buy this product for the following reasons: • You need the following products before you make this purchase: APPLICATION NAME | Solution: Buy the product mentioned in the section in order to complete the transaction process. | Internal Apps: PlayStation Store; Game Hub

Network Settings

NW-102382-6: Can’t connect to the WiFi network. The WPA password might not be correct. | Internal Apps: Network Connection Setup > Network Settings
NW-31453-6: The connection to the server has been lost or the network might be busy. | Internal Apps: Network Settings or game when trying to connect to a server
NW-31194-8: The connection to the server has been lost or the network might be busy. | Internal Apps: Network Settings
NP-34924-2: Cannot connect to the server. | Internal Apps: Network Settings
NP-32224-3: An error occurred. | Internal Apps: Network Settings
NW-31246-6: A DNS server cannot be used. A DNS server is not set. The system might not have obtained an IP address yet. | Internal Apps: Network Connection Setup > Network Settings
NP-102946-2: Update the game or app to use network features. To check the download status of the update file, go to [Downloads/Uploads]. | Internal Apps: Network Settings
CE-118056-1: The information you entered isn’t correct. The password must contain either 10 or 26 hexadecimal digits (0-9, a-f and A-F), or 5 or 13 ASCII characters (letters, numbers and symbols). | Internal Apps: Network Connection Setup > Network Settings
CE-118052-7: The information you entered isn’t correct. Enter a number from 576 to 1500. | Solution: You tried to enter a number in the MTX section of your WiFi settings when trying to setup an Internet connection with your router or network connection via WiFi. The WiFi on consoles as well as mobile phones/cellular devices, has an MTX speed is usually between 576 at a minimum to a maximum of 1500 bytes per second, hence why the error occurred. This issue won’t trigger unless you try to attempt to add a higher number than 1500 when setting up a connection. Having the MTX set at 1500 will provide you with a faster response rate for your connection. | Internal Apps: WiFi Setup > Network Connection Setup > Network Settings
CE-109506-1: You can’t use online services right now. They might be temporarily busy. Please try again later. Solution: This is sometimes caused by PlayStation’s own servers during maintenance or other server issues on their end as well as network server issues caused by your Internet provider. The solution is to ride the storm and wait until you’re able to play again. | Internal Apps: System Software; Games; Apps; Network Settings
NW-102232-0: The connection to the server has been lost. There might be a network issue, or our online services or the service provider’s server might be temporarily busy. | Solution: Try to connect again, if this fails visit DownDetector and type “PlayStation” to check if their servers are down in your area. If not, check your provider’s name in the same website to make sure they’re not having issues. If this issue still persists, disconnect your router from the wall for 30 seconds, then turn it back on and try again. | Internal Apps: Network Settings
NW-102315-2: A DNS error has occurred. | Internal Apps: Network Settings
NW-102377-0: Can’t connect to the WiFi network. The security method might not be correct. | Solution: Check the connection details on the console and try to connect again and if it persists, turn off your router for 30 seconds and try connecting again. | Internal Apps: Network Settings
NW-102290-4: The network connection has been lost. | Solution: Try to connect again, if this fails visit DownDetector and type “PlayStation” to check if their servers are down in your area. If not, check your provider’s name in the same website to make sure they’re not having issues. If this issue still persists, disconnect your router from the wall for 30 seconds, then turn it back on and try again. | Internal Apps: Network Settings
NW-102283-6: Something went wrong. | Solution: Try connecting to your network provider again. If it persists, it’s likely due to a maintenance on the PlayStation server side. | Internal Apps: Network Settings; Apps; Games
NP-102955-2: Can’t connect to the server | Internal Apps: Network Settings

Internet Browser

WV-33898-1: Cannot display the page. | Internal Apps: Internet Browser
WV-33925-2: An error occurred. | Internal Apps: Internet Browser when viewed as an external window in a game
WV-33907-2: Cannot connect to the server within the time limit. There might be a problem connecting to the network or the PlayStation Network or the server of the service provider might be temporarily busy. | Internal Apps: Internet Browser when viewed as an external window in a game
WV-33910-6: Cannot communicate using SSL. | Internal Apps: Internet Browser
WV-33899-2: Cannot connect to the server. | Internal Apps: Internet Browser
CE-40250-1: Cannot upload. | Internal Apps: Internet Browser

Changelog

26th August 2026 at 2:52 pm: Updated the list
27th March 2026 at 10:04 pm: Updated the list
17th September 2025 at 9:36 am: Updated the list
6th May 2025 at 10:15 am: Moved the list from my Tumblr blog to my main Blogger blog
11th August 2024 at 11:31 am: Created the list