Solution by Warren Woodhouse
- Install PS5 Updates
- Turn off the PS5 completely
- Turn off and unplug interfering devices like Ring door bell cameras and anything similar, such as smart speakers
- Turn off the router at the wall for 30-60 seconds
- Wait for 60 seconds then on the PS5, press and hold the power button until you hear the second beep, this lets you enter Safe Mode
- In Safe Mode, select Clear System Software Cache and Rebuild Database and then select Clear System Software Cache
- Once you reach the Home Screen of the PS5, turn off the PS5
- Enter Safe Mode again, this time you need to Rebuild Database, this defrags the console. Defragging brings the most recent files to the front, making the console or a computer run faster
- On the Home Screen, head to Settings in the top right of the screen (cog wheel) and select Network
- In Network, head to Settings then into Set Up Internet Connection
- You should find your Network name here, press the Options button on the PS5 controller and select Advanced Settings
- Set the following: IP Address Settings as Automatic; DHCP Host as Don’t Specify; DNS Settings as Manual with Primary DNS as 1.1.1.1 and Secondary DNS as 1.0.0.1; Proxy Server as Don’t Use; MTU Settings as Manual with MTU as 1492
- Select OK
- Wait for the connection to establish
- Head back to the main section of the Network page and select Connection Status
- Then select View Connection Status
- Your WiFi signal strength should now be either 68% or 70% instead of 42% or 50%
- You can improve this connection by using either a wired Ethernet connection directly to the console and the router; by moving the console and router closer to each other; by placing the router at a higher elevation rather than on the floor or on a coffee table (ceilings give a better result if the console is in a room above the router position); changing the GHz band from 2.4 to 5 has been proven to work in some cases but not all; waiting for Sony to release a firmware update patch, these are all examples of ways to improve your connection. Alternatively, you can also use Google’s secure public DNS servers instead of Cloudflare’s. The following are: Google Public DNS: primary is 8.8.8.8 and secondary is 8.8.4.4; Cloudflare Public DNS: primary is 1.1.1.1 and secondary is 1.0.0.1
- If the issue persists, contact PlayStation Support
- Make sure you restart your router at the start of every month to ensure the best experience with your Internet connection
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